Support

Help for the entire LoopGuard connection.

Support is organized around the problems a user sees, not the backend service that caused them.

01

Support

01

Installation

Download, supported macOS versions, opening the app and updates.

02

Pairing

Expired codes, browser confirmation and reconnecting a Mac.

03

ChatGPT connection

Plugin installation, account connection, OAuth and reconnection.

04

Permissions

Allowed folders, local access and why an action may be denied.

05

Mac offline

Understand the difference between a paired Mac and an actively connected Mac.

06

Account and billing

Sign-in, account access, trial and billing help as those surfaces ship.

07

Security

Revocation, suspicious access and security-reporting guidance.

LoopGuard · Support

Do not include passwords, access tokens, recovery codes or private keys. LoopGuard may ask for limited account verification before acting on privacy or security-sensitive requests.